Withdrawal

There is no right of withdrawal for consumers, or the right of withdrawal for consumers may expire prematurely in the case of the following contracts: Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transport of goods, motor vehicle rental, delivery of food and beverages, and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision of services. This means that FAMFAM does not offer a right of withdrawal for services in the area of leisure activities, in particular tickets for events. Every ticket order is therefore binding immediately after confirmation by FAMFAM and obliges the customer to accept and pay for the tickets ordered. The following right of withdrawal applies to all other contracts with consumers (except ticket purchases): You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us, FAMFAM AG, Schollenmatt 2, 8832 Wollerau, email: support@famfam.app by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires. Consequences of withdrawal: If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality. Sample withdrawal form: If you wish to withdraw from the contract, please fill out this form and send it back to us. FAMFAM AG, Schollenmatt 2, 8832 Wollerau, email: support@famfam.app  I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) Ordered on (*)/received on (*) Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only for paper notifications) Date  (*) Please delete as applicable. -End of cancellation policy and sample cancellation form- In the event of revocation by the customer, the following applies: FAMFAM may refuse to refund until FAMFAM has received the goods back or until the customer has provided proof that he has returned the goods, whichever is earlier. The customer must return or hand over the goods to FAMFAM immediately and in any case no later than fourteen days from the day on which they notify FAMFAM of the withdrawal from this contract. The deadline is met if the customer sends the goods before the expiry of the fourteen-day period. The customer bears the direct costs of returning the goods. The customer shall be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality. LIMITATIONS OF LIABILITY, EXCLUSION OF WITHDRAWAL IN THE CASE OF CERTAIN BREACHES OF DUTY: FAMFAM shall in any case be liable without limitation under the Product Liability Act for damages caused intentionally or by gross negligence, for fraudulent concealment of defects, and for damages resulting from injury to life, limb, or health. Liability for damages resulting from the breach of a warranty is also unlimited. In the event of a breach of essential contractual obligations (so-called cardinal obligations) based solely on simple negligence, FAMFAM's liability is limited to compensation for foreseeable damage typical for this type of contract. Except in the cases mentioned in paragraphs 1 and 2, FAMFAM is not liable for damage caused by simple negligence. The customer's right to withdraw from the contract due to a breach of duty for which the organizer or FAMFAM is not responsible and which does not consist of a defect in the goods is excluded. Insofar as FAMFAM's liability is excluded or limited in accordance with the above paragraphs, this also applies to the liability of its vicarious agents and assistants.